Shipping policy
Shipping Charges:
a)COD(Cash On Delivery) - Rs39/- upto 500gms
b)Standard Delivery(Pre Payment)- Free
Delivery timeline:
The delivery SLA ranges from 48 hours to 7 days based on different shipping zones. It is also defined for the first attempt for the delivery of parcels.
Reduce RTO in shipping:
1. Contact Information - Please make sure you fill the correct and complete address with landmark while filling the customer's address. The same goes for his/her contact number.
2. Fake Orders - We can easily detect fake orders by identifying the contact details provided by the buyers. It could be a fake phone number, strange address, or even an email address. The key here is to stay alert against frauds.
What if the customer is not available at the location at the time of delivery?
If your customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.
What does undelivered 1st attempt mean in shipping and what action should Customer take on it?
When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt. In such cases, the customer receives a mail with the re-attempt link in which they must take action by selecting the date for re-attempt. If the customer fails to take any action, our team shall make a request for re-attempt.
Reasons for undelivered shipment:
Customer not contactable
Incomplete address
COD amount not ready
Future delivery requested by the customer
Self-pickup requested by the customer
Customer refused delivery
Door/premises/office closed
Note - No. of attempts made by different courier companies vary. Few make 3 attempts before the order is marked RTO and few are marked RTO after the 1st attempt.
To update your shipping address:
Customer can update shipping address one time before item is dispatched from courier end.
E-mail at tathaavi.info@gmail.com to change the shipping address and attach the following details:
Order ID of the order for which shipping address is to be changed with new address.
As said, it is upto the courier company to honour this request, the entire process might take around 7-15 days as the shipment is sent to the mother hub and then dispatched to the new address.
What does the different shipping status mean?
Pickup Scheduled- An order for which the Pickup Request has been generated and sent to the courier company is marked with the status 'Pickup Scheduled'
Pickup error- The Pickup Error status is marked when the pickup has not yet been generated due to incorrect order details or some technical issue with the API.
Out for Pick Up- This status is updated when the courier company is out to pickup your parcel.
Pickup Exception- The status Pickup exception is marked when the courier company attempted pickup and couldn't complete it due to some reason.
Pickup Rescheduled - The status Pickup rescheduled can be observed when the courier company was not available for pickup on a particular day. In such case, the pickup is automatically scheduled for the next day.
Order Picked Up - The order has been picked up from the our factory.
In-transit - The tracking status 'in transit' means that your item is on its way to the destination hub.
Out for Delivery - Out for Delivery means that your package has left the nearest hub/center of the courier partner for the destination address(Delivery Address). This status can be seen on the day of delivery. Do expect your package the day when you see this status.
a)COD(Cash On Delivery) - Rs39/- upto 500gms
b)Standard Delivery(Pre Payment)- Free
Delivery timeline:
The delivery SLA ranges from 48 hours to 7 days based on different shipping zones. It is also defined for the first attempt for the delivery of parcels.
Reduce RTO in shipping:
1. Contact Information - Please make sure you fill the correct and complete address with landmark while filling the customer's address. The same goes for his/her contact number.
2. Fake Orders - We can easily detect fake orders by identifying the contact details provided by the buyers. It could be a fake phone number, strange address, or even an email address. The key here is to stay alert against frauds.
What if the customer is not available at the location at the time of delivery?
If your customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.
What does undelivered 1st attempt mean in shipping and what action should Customer take on it?
When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt. In such cases, the customer receives a mail with the re-attempt link in which they must take action by selecting the date for re-attempt. If the customer fails to take any action, our team shall make a request for re-attempt.
Reasons for undelivered shipment:
Customer not contactable
Incomplete address
COD amount not ready
Future delivery requested by the customer
Self-pickup requested by the customer
Customer refused delivery
Door/premises/office closed
Note - No. of attempts made by different courier companies vary. Few make 3 attempts before the order is marked RTO and few are marked RTO after the 1st attempt.
To update your shipping address:
Customer can update shipping address one time before item is dispatched from courier end.
E-mail at tathaavi.info@gmail.com to change the shipping address and attach the following details:
Order ID of the order for which shipping address is to be changed with new address.
As said, it is upto the courier company to honour this request, the entire process might take around 7-15 days as the shipment is sent to the mother hub and then dispatched to the new address.
What does the different shipping status mean?
Pickup Scheduled- An order for which the Pickup Request has been generated and sent to the courier company is marked with the status 'Pickup Scheduled'
Pickup error- The Pickup Error status is marked when the pickup has not yet been generated due to incorrect order details or some technical issue with the API.
Out for Pick Up- This status is updated when the courier company is out to pickup your parcel.
Pickup Exception- The status Pickup exception is marked when the courier company attempted pickup and couldn't complete it due to some reason.
Pickup Rescheduled - The status Pickup rescheduled can be observed when the courier company was not available for pickup on a particular day. In such case, the pickup is automatically scheduled for the next day.
Order Picked Up - The order has been picked up from the our factory.
In-transit - The tracking status 'in transit' means that your item is on its way to the destination hub.
Out for Delivery - Out for Delivery means that your package has left the nearest hub/center of the courier partner for the destination address(Delivery Address). This status can be seen on the day of delivery. Do expect your package the day when you see this status.